Monday, 29 October 2007

Skype and Microsoft CRM

Recently I’ve been a bit puzzled as to why when using CRM inside internet explorer on my laptop, IE would freeze for around 30 seconds when trying to view a list of accounts or contacts.
After such a freeze, IE and CRM would come back to life and work perfectly.

The problem lies in the new version of Skype which includes a very natty IE plugin that will scrap the screen for phone numbers and allow you to directly dial out.

As you can imagine, a list of 250 (my personal preference) accounts or contacts each with one or more phone numbers on the list was a little too much of a feast for the plug in and caused it to hang and eventually crash silently before IE would come back to life.

More interesting is that I disabled the plugin through the plugin manager in IE7 and it was still causing the issue. Only after a full uninstall did the issue go away.

4 comments:

Sage CRM Dude said...

Cripes! That very same issue caused me much puzzlement until I read your helpful blog. Do keep up the good work and I look forward with intrepidation to the next instalment of your insightful blog!

Fat Jo said...
This comment has been removed by the author.
Fat Jo said...

Dear Kevin,

Since you are looking towards the future, I wonder if maybe willing to offer some helpful advice and tips on how I may also become a Microsoft Certified Business Change Management Solutions Architect Professional Gold Strategist Development Evangelist Partner Technical Consultant?

You are my hero (despite you being ginger).

Unknown said...

Spiffing comments!

Unfortunately Jo I can only provide you with information for the Microsoft Universal Program Processes & Evaluation Testing certification, if you would find this useful I can provide many case studies.

Thank you for your kind hero regards and embrace the ginger once again. (I'll find photos!)